1. Safety guidance
Stop driving when continuing could be unsafe or cause additional damage. Use emergency services when the situation requires them.
Claims
Authorization comes before repair work.
Use this sequence after a breakdown and confirm the exact claims administrator, repair-facility requirements, and benefits in your contract.
- 1
Stop driving if the vehicle is unsafe.
- 2
Bring the vehicle to an eligible repair facility.
- 3
Provide the vehicle service contract information.
- 4
Ask the repair facility to submit its diagnosis.
- 5
Wait while authorization is reviewed.
- 6
Complete only approved covered repairs.
- 7
Payment is handled according to the contract.
Do not authorize repairs before receiving claim approval.
Diagnosis, authorization, covered amounts, and repair-facility requirements are controlled by the applicable contract and claims administrator.
Before the diagnosis
Safety first. Contract second. Authorization third.
The claims provider and roadside process must be configured before launch.
2. Roadside support
Roadside benefits are not assumed. Review the contract and use the configured roadside number only when that benefit is included.
3. Repair facility
Confirm which facilities qualify before diagnosis or repair. The repair facility normally communicates its findings to claims.
Claims contact
Claims contact is not configured.
The approved claims administrator and telephone number must be added before launch. Use the general contact page in the meantime.
What a claims review decides
A claims review may consider contract status, the reported failure, diagnosis, covered components, exclusions, maintenance evidence, authorization requirements, deductible, and any limits. This website does not promise approval or payment before that review.